True or False: High latency indicates a customer is likely having an ideal experience.

High latency typically refers to a delay or sluggishness in processing requests, which can lead to a poor user experience. When latency is high, customers often experience longer wait times for applications to respond, which can frustrate them and impact their overall satisfaction. An ideal customer experience is characterized by fast and responsive interactions, making low latency a key factor in achieving that goal. Therefore, when evaluating customer experiences, high latency is generally a negative indicator rather than a positive one, supporting the conclusion that the statement is false.